Provider-patient relationship is the foundation of contemporary medical ethics, which is principal to the practice of medicine and is essential for the delivery of high quality healthcare in the diagnosis and treatment of diseases.
All professionals in the field of healthcare must have a clear understanding of how to relate with the patients and how to make their encounter count. Proper provider-patient relationship has been known to improve the patients’ health status and influence a positive outcome of the treatment.
Special attributes of the health system in the developing world makes it necessary to understand some key elements of the relationship which as one plans for an elective or a pre-placement must keenly look out to ensure that the elective is one of a kind.
Active listening: Attention to details
It is a general trend for patients in the developing world to present cases in a very advanced stage of care. At this particular stage, the patient is not in a best position to explain the disease history or the etiology. They base their explanations on lay theories of disease and may even associate their condition to misfortunes. As the healthcare provider, it is important to learn how to decode the important bits of the case in order not only to foster the relationship but also to deliver accurate care.
Educating the patient
There exists a paternalistic provider-patient relationship in the developing World. Interestingly, a majority of patients will assume no knowledge to their condition apart from their subjective view of their being unwell. Because of stigmatization which is broadly present our society the patient might not be open to the discussion of what affects them. As part of the relation, the healthcare professional must educate the patient on the need of the care they receive and the need for adherence to treatment given. By educating the patient they feel more empowered and this boosts the relationship as well as helping them cross the lines of stigma.
Consent giving
The concept of informed consent is one that has a broad scope and its nature has attracted massive research. Whether it is written consent or implied consent several issues are special to the Kenyan case. To start with the patients, present the cases in advanced stages as prior mentioned and thus they may sometimes be incapacitated to choose on their treatment or make an informed decision. The provider has to therefore result to use of third party consent and here again the doctor has to act as the agent of the patient to deliver what is best for the patient. In events that the patient is responsive, the doctor has to provide a range of alternatives communicate effectively in order for the patient to choose. This underlines the extensive role of providers in building the relationship in the developing world.
Language and culture
Kenya literacy demographics 2015 indicate that 78% of the population above 15years can read and write. This is a major advantage for the ones seeking a health placement with us, communication is key to developing good rapport with the patient and language takes the Centre stage. In the event of language barrier, the provider seeks for a language mediator in order to deliver care.
Culture in itself present a pertinent challenge to the relationship, in some cases the women are not allowed to speak about their health or even consult a provider without notifying their husbands; the provider has therefore in building the relationship to consider the culture and incorporate the view of the husband and this boosts provider patient relationship.
In religions where some practices such as issue of oral medication, giving of certain vaccinations then the provider must assume the role of an educator, and listen to the specifications of the patient in order to foster the relationship deliver what is best for the patient.
Role of empathy
In the Kenyan health system, due to the limited staff the waiting time is high. Patients have therefore to endure long queues to get to the provider. To bolster the relationship, the physician should seek to reassure the patient of the best service. The patient encounter time is also flexed to the major details; the large number of patients implies minimal time for each patient. To communicate and therefore relate to the patient the professional must grip the core details of care and probable implications as well as the diagnostic and treatment procedure.
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